000			00685nam a2200205Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a9780749482671
041			_aeng
082			_a658.812 _bNEW
100			_aNewman, Martin
245		0	_a100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multichannel world _cby Martin Newman and Malcolm McDonald
260			_aLondon: _bKoganPage _c2018
300			_axvii, 281p., ref., ind. _c23 cm x 15 cm
365			_aINR _b3738.13
650			_acustomer relations
650			_amarketing
700			_aMcDonald, Malcolm
942			_2Dewey Decimal Classification _cBK
999			_c10107 _d10107