| 000 | 00910nam a2200301Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781422162521 | ||
| 041 | _aeng | ||
| 082 |
_a658.8343 _bHAR |
||
| 245 | 0 |
_aHarvard business review on increasing customer loyalty _cby Harvard Business School Publishing |
|
| 260 |
_aBoston, Mass: _bHarvard Business Review Press _c2011 |
||
| 300 |
_a221p., ind. _c21 cm x 14 cm |
||
| 365 |
_aINR _b595 |
||
| 490 | _aHarvard business review paperback series | ||
| 650 | _abehavioural science | ||
| 650 | _acompanies and the customers | ||
| 650 | _aCRM | ||
| 650 | _acustomer loyalty | ||
| 650 | _acustomer relations | ||
| 650 | _adata mine | ||
| 650 | _aface forward | ||
| 650 | _agrow | ||
| 650 | _amismanagement | ||
| 650 | _aservice | ||
| 650 | _aservice-profit chain to work | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c11182 _d11182 |
||