| 000 | 00752nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781783001446 | ||
| 041 | _aeng | ||
| 082 |
_a658.8343 _bCOP |
||
| 100 | _aCoppenhaver, Robert | ||
| 245 | 0 |
_aFrom voices to results : voice of customer questions, tools, and analysis : proven techniques for understanding and engaging with your customers _cby Robert Coppenhaver |
|
| 260 |
_aBirmingham: _bImpackt Publishing _c2018 |
||
| 300 |
_aiv, 207p., app. _c25 cm x 17 cm |
||
| 365 |
_aINR _b899 |
||
| 650 | _aconsumer satisfaction | ||
| 650 | _acustomer loyalty | ||
| 650 | _acustomer relations | ||
| 650 | _amarketing research | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c11927 _d11927 |
||