000			00781nam a2200265Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0273635778
041			_aeng
082			_a658.804 _bHOR
100			_aHorovitz, Jacques
245		0	_aSeven secrets of service strategy _cby Jacques Horovitz
260			_aHarlow: _bFinancial Times Prentice Hall _c2000
300			_axiv, 140p., bib., ind. _c24 cm x 16 cm
365			_aINR _b1497.42
650			_acommunication
650			_acreating customer value
650			_acustomer satisfaction survey
650			_acustomers segmentation
650			_aloyalty building
650			_amarketing
650			_aservice management
650			_aservices
942			_2Dewey Decimal Classification _cBK
999			_c1283 _d1283