000			00925nam a2200313Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a9788130912639
041			_aeng
082			_a658.812 _bMEH
100			_aMehrotra, Vivek
245		0	_aWhy my horse doesn't smile : learn to serve your customer _cby Vivek Mehrotra
260			_aNew Delhi: _bViva Books Private Limited _c2010
300			_axiv, 121p. _c22 cm x 15 cm
365			_aINR _b195
650			_aattitude
650			_acommunication
650			_acreating rapport greeting
650			_acustomer service representive
650			_aessential dress
650			_agrooming
650			_ahandling difficult customers
650			_ahandling stressful situations
650			_alistening
650			_arephrasing
650			_aself-esteem
650			_atalephone etiquette
942			_2Dewey Decimal Classification _cBK
999			_c13278 _d13278