| 000 | 00567nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9788130918181 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bMOR |
||
| 100 | _aMorgan, Rebecca | ||
| 245 | 0 |
_aCalming upset customers : stay in control in any situation _cby Rebecca Morgan |
|
| 260 |
_aNew Delhi: _bViva Books Private Limited _c2011 |
||
| 300 |
_a85p., app. _c23 cm x 15 cm |
||
| 365 |
_aINR _b195 |
||
| 650 | _acustomer | ||
| 650 | _amanager | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c13306 _d13306 |
||