| 000 | 00679nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9788130918464 | ||
| 041 | _aeng | ||
| 082 |
_a658.8 _bFIN |
||
| 100 | _aFinch, Lloyd C. | ||
| 245 | 0 |
_aTelephone courtesy and customer service: be your company's lifeline to customers _cbyLloyd C. Finch |
|
| 250 | _a5th ed. | ||
| 260 |
_aNew Delhi: _bViva Books Private Limited _c2011 |
||
| 300 |
_axxxix, 425p., bib. _c22 cm x 14 cm |
||
| 365 |
_aINR _b245 |
||
| 490 | _aViva-crisp fifty-minute | ||
| 650 | _acustomer services | ||
| 650 | _atelephone etiquette | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c13325 _d13325 |
||