| 000 | 00835nam a2200265Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9788131785928 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bGEO |
||
| 100 | _aGoetsch, David L. | ||
| 245 | 0 |
_aEffective customer service : ten steps for technical professions _cby David L. Goetsch and Stanley B. Davis |
|
| 260 |
_aNoida: _bPearson Education _c2012 |
||
| 300 |
_axvii, 292p., ind. _c24 cm x 14 cm |
||
| 365 |
_aINR _b299 |
||
| 650 | _acustomer services | ||
| 650 | _acustomer want | ||
| 650 | _adissatisfied custumers | ||
| 650 | _aeffective customer service | ||
| 650 | _ainternal cutomer satisfaction | ||
| 650 | _aprovide training | ||
| 700 | _aDavis, Stanley B. | ||
| 700 | _aJaydeep Mukhrjee | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c13637 _d13637 |
||