| 000 | 00777nam a2200241Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9789386873309 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bJOH |
||
| 100 | _aJohnston, Robert | ||
| 245 | 0 |
_aService operations management : improving service delivery _cby Robert Johnston, Graham Clark and Michael Shulver |
|
| 250 | _a4th ed. | ||
| 260 |
_aNoida, Uttar Pradesh: _bPearson India Education Services Pvt. Ltd _c2018 |
||
| 300 |
_axxii, 462p., note., ind. _c25 cm x 20 cm |
||
| 365 |
_aINR _b599 |
||
| 650 | _acustomer services | ||
| 650 | _amanagement | ||
| 650 | _aservice industries | ||
| 700 | _aClark, Graham | ||
| 700 | _aShulver, Michael | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c15825 _d15825 |
||