| 000 | 00901nam a2200289Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9812542442 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bMET |
||
| 100 | _aMetters, Richard | ||
| 245 | 0 |
_aSuccessful service operations management _cby Richard Metters, Kathryn King-Metters and Madeleine Pullman |
|
| 260 |
_aAustralia: _bThomson South-Western _c2004 |
||
| 300 |
_axix, 374p., app., ind. _c24 cm x 18 cm |
||
| 365 |
_aINR _b495 |
||
| 650 | _acustomer service management | ||
| 650 | _aenvironmental | ||
| 650 | _aformulating strategy | ||
| 650 | _ainternet | ||
| 650 | _anew service development | ||
| 650 | _aservice quality | ||
| 650 | _astrategy positioning | ||
| 650 | _ayield management | ||
| 700 | _aKing-Metters, Kathryn | ||
| 700 | _aPullman, Madeleine | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c16047 _d16047 |
||