| 000 | 00630nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0415097320 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bLEP |
||
| 100 | _aLeppard, John | ||
| 245 | 0 |
_aAuditing your customer service _cby John Leppard and Liz Molyneux |
|
| 260 |
_aLondon: _bRoutledge _c1994 |
||
| 300 |
_axii., 132p., app. _c21 cm x 15 cm |
||
| 365 |
_aINR _b647.08 |
||
| 650 | _abasic product | ||
| 650 | _abenchmarking organisation tuning | ||
| 650 | _acustomer service | ||
| 700 | _aMolyneux, Liz | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c1657 _d1657 |
||