| 000 | 00884nam a2200265Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0471237744 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bSCH |
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| 100 | _aSchmitt, Bernd H. | ||
| 245 | 0 |
_aCustomer experience management : a revolutionary approach to connecting with your customers _cby Bernd H. Schmitt |
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| 260 |
_aNew Jercy: _bJohn Wiley and sons, Inc. _c2003 |
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| 300 |
_axiv, 242p., note, ind. _c24 cm x 16 cm |
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| 365 |
_aINR _b1397.5 |
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| 650 | _abrand experience | ||
| 650 | _acustomer experience management | ||
| 650 | _acustomer interface | ||
| 650 | _aexperiential platform | ||
| 650 | _aexperiential world of the customer | ||
| 650 | _ainnovation | ||
| 650 | _aoverview of CEM frame work | ||
| 650 | _ataking the customer seriously | ||
| 942 |
_2Dewey Decimal Classification _cBK |
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| 999 |
_c1940 _d1940 |
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