000			00888nam a2200289Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0471382582
041			_aeng
082			_a658.81202854678 _bSTE
100			_aSterne, Jim
245		0	_aCustomer service on the internet : building relationships, increasing loyalty, and staying competitive _cby Jim Sterne
250			_a2nd ed.
260			_aNew York: _bJohn Wiley and Sons, Inc. _c2000
300			_axvi, 351p., ind. _c24 cm x 19 cm
365			_aINR _b1346.55
650			_acommunication systems
650			_acustomer conversations
650			_acustomer relationship management
650			_acustomer services
650			_aemail
650			_aextranets
650			_ainternet
650			_ainternet marketing
650			_aworld wide web
942			_2Dewey Decimal Classification _cBK
999			_c1979 _d1979