000 00977nam a2200313Ia 4500
008 210429s9999||||xx |||||||||||||| ||und||
020 _a0471496055
041 _aeng
082 _a658.827
_bPRI
100 _aPringle, Hamish
245 0 _aBrand manners : how to create the self-confident organisation to live the brand
_cby Hamish Pringle and William Gordon
260 _aEngland:
_bJohn Wiley and Sons Ltd
_c2001
300 _aix, 314p., bib., webo., ind.
_c23 cm x 16 cm
365 _aINR
_b1441.71
650 _abrand manners
650 _abrand problem and solution
650 _abrand promise
650 _abranding
650 _acase histories
650 _aconsumerism
650 _aencounters
650 _aindividual behaviour
650 _aoutstanding custoemr service
650 _apower of customer pledges
650 _aprotecting the brand
700 _aGordon, Willian
942 _2Dewey Decimal Classification
_cBK
999 _c2017
_d2017