000			01103nam a2200325Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0471713929
041			_aeng
082			_a658.802 _bARU
100			_aArussy, Lior
245		0	_aPassionate and profitable : why customer strategies fail and ten steps to do them right _cby Lior Arussy
260			_aNew Jersey: _bJohn Wiley and Sons, Inc. _c2005
300			_axviii, 204p., app., ind. _c24 cm x 16 cm
365			_aINR _b1319.24
650			_achange our organisation to avoid the silo-based customer trap
650			_aconsumer satisfaction
650			_acritical choice
650			_acustomer relations
650			_acustomer services
650			_acustomer strategies
650			_acustomers do we neglect
650			_aemploy functional robots or passionate evangelists
650			_amanagement
650			_apost-sales dialogue and service
650			_arelationships
650			_astrategic planning
650			_aunderstanding the fatal mistakes
942			_2Dewey Decimal Classification _cBK
999			_c2045 _d2045