000 00457nam a22001457a 4500
008 230727b |||||||| |||| 00| 0 eng d
020 _a0761941584
082 _a658.8
100 _aGilmore, Audrey
245 _aServices marketing and management
260 _aNew Delhi
_bRespones Books
_c2003
300 _a215p., ind., 23 cm x 16 cm
650 _xservice industries
_xmarketing
_xmanagement
_xorganisation influences
_xinternal marketing
942 _2ddc
_cBK
999 _c21752
_d21752