000			01419 a2200205 4500
003			OSt
005			20240726144029.0
008			240726b |||||||| |||| 00| 0 eng d
020			_a978-0241594858
082			_a658.403
100			_aSutton, Robert I.
245			_aThe friction project: How smart leaders make the right things easier and the wrong things harder
260			_bPenguin Random House _c2024 _aLondon
300			_ax, 293p., note., ind., 22 cm X 13 cm
500			_aRecommended by: Shailendra Raj Mehta
521			_aContent: Part I: Setting the stage. Introduction: Why friction is terrible and wonderful, and how you can fix it Our friction project Part II: The elements friction fixing. A trustee of others' time Friction forensics: The easy way or the hard way? How friction fixers do their work: The help pyramid Part III: The friction traps: Intervention points for friction fixers. Oblivious leaders: Overcoming power poisoning Addition sickness: Putting the subtraction mindset to work Broken connections: On preventing coordination snafus Jargon monoxide: On the drawbacks and (limited) virtues of hollow and impenetrable babble Fast and frenzied: When and how to apply good friction Part IV: The wrap-up. Your friction project
650			_xindustrial management _xdecision making _xproblem solving _xleadership _xorganizational change
700			_aRao, Huggy
942			_cBK _2ddc
999			_c22355 _d22355