000			00713nam a2200241Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0669269360
041			_aeng
082			_a658.812 _bDEN
100			_aDenton, D. Keith
245		0	_aHorizontal management: beyond total customer satisfaction _cby D. Keith Denton
250			_a1st ed.
260			_aNew York: _bLexington Books _c1991
300			_axii, 211p., tab., fig., ind. _c22 cm x 16 cm
365			_aUSD _b28.7
650			_acustomer relation
650			_acustomer satisfaction
650			_aemployment participation
650			_amanagement
650			_awork groups
942			_2Dewey Decimal Classification _cBK
999			_c2354 _d2354