| 000 | 00731nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0070583048 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bMOO |
||
| 100 | _aMooney, Kelly | ||
| 245 | 4 |
_aThe ten demandments : rules to live by in the age of the demanding customer _cby Kelly Mooney with Laura Bergheim |
|
| 260 |
_aNew Delhi: _bSage Publications India Pvt. Ltd. _c2003 |
||
| 300 |
_axviii, 266p., ind. _c23 cm x 13 cm |
||
| 365 |
_aINR _b195 |
||
| 650 | _aconsumer satisfaction | ||
| 650 | _acustomer loyalty | ||
| 650 | _acustomer relations | ||
| 650 | _acustomer services | ||
| 700 | _aBergheim, Laura | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c256 _d256 |
||