000			00824nam a2200253Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0070587329
041			_aeng
082			_a658.812 _bNAY
100			_aNaylor, Mary
245		0	_aCustomer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't _cby Mary Naylor and Susan Greco
260			_aNew Delhi: _bTata McGraw-Hill _c2002
300			_axvii, 234p., ref., ind. _c23 cm x 15 cm
365			_aINR _b195
650			_aconsumer satisfaction
650			_acustomer dating game
650			_acustomer rating game
650			_aemployees enter the customer chemistry equation
650			_amarketing
650			_arelationship
700			_aGreco, Susan
942			_2Dewey Decimal Classification _cBK
999			_c270 _d270