000			01154nam a2200397Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0761932550
041			_aeng
082			_a658.8120954 _bBAL
100			_aBalachandran, S.
245		0	_aCustomer-driven services management _cby S. Balachandran
250			_a2nd ed.
260			_aNew Delhi: _bResponse Books _c2004
300			_axiii, 304p., bib., ind. _c22 cm x 14 cm
365			_aINR _b350
650			_aattaining high quality
650			_acustomer services
650			_adeveloping the service product
650			_adistinguishing characteristics
650			_ageneral insurance
650			_ahospitals
650			_aIndia
650			_aknowing the customer
650			_alife insurance
650			_alogistics
650			_amanaging information
650			_amarketing of services
650			_apublic services
650			_arealising people potential
650			_aservices today
650			_asome select service industries
650			_astrategies for growth
650			_atourism
942			_2Dewey Decimal Classification _cBK
999			_c2909 _d2909