000			00891nam a2200265Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0787946672
041			_aeng
082			_a658.812 _bGRI
100			_aGriffin, Jill
245		0	_aCustomer winback : how to recapture lost customers and keep them loyal _cby Jill Griffin and Michael W. Lowenstein foreword by Don Peppers and Martha Rogers
250			_a1st ed.
260			_aSan Francisco: _bJossey-Bass Publication _c2001
300			_axxii, 314p., app., notes, ind. _c24 cm x 16 cm
365			_aINR _b1433
650			_acustomer information system
650			_acustomer loyalty
650			_acustomer relations
650			_acustomer services
650			_astaff loyalty
650			_astrong loyalty potential
700			_aLowenstein, Michael W.
942			_2Dewey Decimal Classification _cBK
999			_c3118 _d3118