000			00845nam a2200265Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0787951390
041			_aeng
082			_a658.812 _bGOO
100			_aGoodman, Gary S.
245		0	_aMonitoring, measuring, and managing customer service _cby Gary S. Goodman
260			_aCalifornia: _bJossey-Bass Inc., Publishers _c2000
300			_axxi, 166p., ind. _c24 cm x 21cm
365			_aINR _b1377.7
650			_acorporate commitment
650			_acustomer services
650			_acustomer services evaluation
650			_acustomer services management
650			_amonitoring customer service
650			_aquality control
650			_ateam leader
650			_atelephone effectiveness assessment measures
942			_2Dewey Decimal Classification _cBK
999			_c3121 _d3121