000			00919nam a2200289Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0803968094
041			_aeng
082			_a371.2 _bKOS
100			_aKosmoski, Georgia J.
245		0	_aManaging difficult, frustrating, and hostile conversations : strategies for savvy administrators _cby Georgia J. Kosmoski and Dennis R. Pollack
260			_aNew Delhi: _bSage Publications _c2000
300			_axii, 108p. _c23 cm x 15 cm
365			_aINR _b895.75
650			_aaggressiveness
650			_abehaviour modification
650			_aconflict management
650			_adependent personal
650			_ahandling legitimate complaints
650			_ahumiliation
650			_amediation
650			_aschool administrators
650			_aUnited State
700			_aPollack, Dennis R.
942			_2Dewey Decimal Classification _cBK
999			_c3336 _d3336