| 000 | 00705nam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0814477720 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bHAN |
||
| 100 | _aHanan, Mack | ||
| 245 | 0 |
_aCustomer satisfaction : how to maximize, measure, and market your company's ultimate product _cby Mack Hanan and Peter Karp |
|
| 260 |
_aNew York: _bAMACOM _c1991 |
||
| 300 |
_axi, 193p., app., ind. _c23 cm x 15 cm |
||
| 365 |
_aINR _b574.2 |
||
| 650 | _acustomer satisfaction | ||
| 650 | _acustomer service | ||
| 650 | _ameasuring | ||
| 650 | _aself satisfaction | ||
| 700 | _aKarp, Peter | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c3502 _d3502 |
||