000			01032nam a2200337Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0875844480
041			_aeng
082			_a658.4 _bREI
100			_aReichheld, Frederick F.
245		4	_aThe loyalty effect : the hidden force behind growth, profits, and lasting values _cby Frederick F. Reichheld with Thomas Teal
260			_aBoston: _bHarvard Business School Press _c1996
300			_axii, 323p., notes, ind. _c24 cm x 16 cm
365			_aINR _b
650			_aconsumer satisfaction
650			_acustomer relations
650			_agetting started
650			_ainvestors
650			_ajob satisfaction
650			_alabor productivity
650			_aloyalty
650			_ameasures
650			_apartnerships for change
650			_aproductivity
650			_aright employees
650			_asearch of failure
650			_atransforming the value proposition
650			_avalue
942			_2Dewey Decimal Classification _cBK
999			_c3741 _d3741