000			00915nam a2200313Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0887307868
041			_aeng
082			_a658.812 _bRAP
100			_aRaphel, Murray
245		0	_aUp the loyalty ladder : turning sometime customers into full time advocates of your business _cby Murray Raphel and Neil Raphel
260			_aNew York: _bHarperCollins Publishers _c1995
300			_axiv, 289p., ind. _c20 cm x 13 cm
365			_aINR _b
650			_aadvertising
650			_aadvocate
650			_abusinessman
650			_aclient
650			_aconsumer satisfaction
650			_acustomers relations
650			_aprospect
650			_ashopper
650			_asuccess in business
650			_aUSA
650			_aword of mouth advertising
700			_aRaphel, Neil
942			_2Dewey Decimal Classification _cBK
999			_c3817 _d3817