| 000 | 01016nam a2200325Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a1591397839 | ||
| 041 | _aeng | ||
| 082 |
_a658.1554 _bREI |
||
| 100 | _aReichheld, Fred | ||
| 245 | 4 |
_aThe ultimate question : driving good profits and true growth _cby Fred Reichheld |
|
| 260 |
_aBoston: _bHarvard Business School Publishing _c2006 |
||
| 300 |
_axi, 211p., app., notes, ind. _c24 cm x 16 cm |
||
| 365 |
_aINR _b1215 |
||
| 650 | _aconsumer satisfaction | ||
| 650 | _acustomer loyalty | ||
| 650 | _acustomer relations | ||
| 650 | _adesign winning customer strategies | ||
| 650 | _adevelopment community | ||
| 650 | _aemployee loyalty | ||
| 650 | _aemployee motivation | ||
| 650 | _aenterprise story | ||
| 650 | _aleadership | ||
| 650 | _ameasurement rules | ||
| 650 | _anet promoter score (NPS) | ||
| 650 | _asatisfaction survey fail | ||
| 650 | _asuccess in business | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c4218 _d4218 |
||