000			00882nam a2200301Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a1841120936
041			_aeng
082			_a658.84 _bPEP
100			_aPeppers, Don
245		4	_aThe one to one manager : real-world lessons in customer relationship management _cby Don Peppers and Martha Rogers
260			_aOxford: _bCapton Publishing Limited _c2000
300			_axix, 268p., ind. _c19 cm x 13 cm
365			_aINR _b666.9
650			_aculture
650			_aculturr service
650			_acustomer focus
650			_acustomer relation
650			_amanagement
650			_aorganisation
650			_aparting advice
650			_arespecting the channel
650			_atechnology
650			_atool makers
700			_aRogers, Martha
942			_2Dewey Decimal Classification _cBK
999			_c4267 _d4267