000			00781nam a2200265Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a0071357750
041			_aeng
082			_a658.84 _bNEW
100			_aNewell, Frederick
245		0	_aLoyalty.com : customer relationship management in the new era of internet marketing _cby Frederick Newell
260			_aNew York: _bMcGraw-Hill _c2000
300			_axx, 325p., ind. _c24 cm x 16 cm
365			_aINR _b1344.75
650			_acrm new skills
650			_acustomer communication
650			_acustomer relations
650			_ainternet marketing
650			_amarketers
650			_amedia awaken
650			_aservice
650			_atelemarketing
942			_2Dewey Decimal Classification _cBK
999			_c441 _d441