| 000 | 00805nam a2200265Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a812032241X | ||
| 082 |
_a658.84 _bESE |
||
| 100 | _aRust, Roland T. (ed.) | ||
| 245 | 0 | _aE service : new directions in theory and practice | |
| 260 |
_aNew Delhi: _bPrentice-Hall of India Pvt. Ltd., _c2002. |
||
| 300 |
_axii, 336p., ind. _c22 cm x 15 cm |
||
| 365 |
_aINR _b295 _d00 |
||
| 541 | _d2003-03-01 | ||
| 650 | _abusiness opportunities and strategies | ||
| 650 | _acustomer services | ||
| 650 | _acustomer technology interface | ||
| 650 | _adigital | ||
| 650 | _aelectronic commerce | ||
| 650 | _amarketing | ||
| 650 | _apub lic sector opportunities | ||
| 650 | _aself service technologies | ||
| 700 | _aKannan, P. K. (ed.) | ||
| 942 |
_cBK _2ddc |
||
| 999 |
_c4704 _d4704 |
||