000			01168nam a2200385Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a8126510102
041			_aeng
082			_a658.812 _bBRO
100			_aBrown, Stanley A.
245		0	_aPerformance driven CRM : how to make your customer relationship management vision a reality _cby Stanley A Brown and Moosha Gulycz
260			_aNew Delhi: _bWiley India _c2006
300			_axx, 272., app., glos., ind. _c22 cm x 15 cm
365			_aINR _b329
650			_abusiness
650			_aCRM vision
650			_acustomer relations
650			_adetermining and aligning
650			_afinancial strategy
650			_aimprovement quality service
650			_aleadership
650			_amanagement
650			_amarket strategy
650			_amyths and the facts
650			_aorganisation
650			_aperformance
650			_aprocess and delivery channels
650			_aservice and products
650			_astaying the course
650			_astructure and people
650			_atechnology
700			_aGulycz, Moosha
942			_2Dewey Decimal Classification _cBK
999			_c4869 _d4869