000			01036nam a2200313Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a8129711346
041			_aeng
082			_a658.8343 _bALL
100			_aAllen, Derek R.
245		0	_aCustomer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations _cby Derek R. Allen
260			_aDelhi: _bPearson Education (Singapore) Pte. Ltd. _c2005
300			_axv, 248p., app., glos., ref., ind. _c24 cm x 16 cm
365			_aINR _b350
650			_aconsumer satisfaction
650			_aCSM
650			_acustomer loyalty
650			_acustomer satisfaction metrics
650			_acustomer services
650			_ahuman motivation
650			_aloyalty segments
650			_amanagement
650			_amarketing research
650			_aquality control
650			_aresearch
650			_aretention
942			_2Dewey Decimal Classification _cBK
999			_c4951 _d4951