000			00739nam a2200265Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a8174464123
082			_a659.2 _bMAN
100			_aNargundkar, Rajendra (ed.)
245		0	_aManaging customer relationships in service industries
260			_aNew Delhi: _bExcell Books, _c2005.
300			_ax, 266p., ref. _c24 cm x 18 cm
365			_aINR _b250 _d00
541			_d2005-03-31
650			_aCRM
650			_acustomer satisfaction
650			_aelectronic commerce
650			_aemerging marketing
650			_ahotel industry
650			_amutual fund
650			_aROI marketing
650			_astrategic planning
700			_aPanda, Tapan K. (ed.)
942			_cBK _2ddc
999			_c5689 _d5689