| 000 | 00635nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8176496863 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bMOR |
||
| 100 | _aMorgan, Rebecca L. | ||
| 245 | 0 |
_aClaming upset customers : studing effective during unpleasant situations _cby Rebecca L. Morgan |
|
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi: _bViva Books Private Limited _c2004 |
||
| 300 |
_axiv, 80p. _c22 cm x 14 cm |
||
| 365 |
_aINR _b99 |
||
| 650 | _acustomer | ||
| 650 | _amanager | ||
| 650 | _aupset customer | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c5841 _d5841 |
||