000			00781nam a2200265Ia 4500
008			210429s9999||||xx |||||||||||||| ||und||
020			_a8179921840
082			_a658.8964794 _bSER
100			_aKandampully, Jay (ed.)
245		0	_aService quality management in hospitality, tourism, and leisure
260			_aMumbai: _bJaico Publishing House, _c2004.
300			_axvii, 339p., ind. _c25 cm x 17 cm
365			_aINR _b995 _d00
541			_d2004-02-28
650			_across cultural issues
650			_acustomer satisfaction
650			_ahospitality industry
650			_aleisure industry
650			_amanagement
650			_aservice quality concepts
650			_atourism
700			_aMok, Connie (ed.)
700			_aSparks, Beverley (ed.)
942			_cBK _2ddc
999			_c6011 _d6011