| 000 | 00789nam a2200253Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0130353310 | ||
| 041 | _aeng | ||
| 082 |
_a658 _bBAS |
||
| 100 | _aBasch, Michael D. | ||
| 245 | 0 |
_aCustomer culture : how FedEx and other great companies put the customer first every day _cby Michael D. Basch |
|
| 260 |
_aNew Jersey: _bPrentice Hall _c2002 |
||
| 300 |
_axxv, 274p., app., ind. _c24 cm x 16 cm |
||
| 365 |
_aINR _b1219.2 |
||
| 490 | _aFinancial Times Prentice Hall | ||
| 650 | _acase study | ||
| 650 | _acorporate culture | ||
| 650 | _acustomer loyalty | ||
| 650 | _aorganisational effectiveness | ||
| 650 | _aquality of work life | ||
| 650 | _aservice | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c604 _d604 |
||