| 000 | 00853nam a2200277Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0131453564 | ||
| 041 | _aeng | ||
| 082 |
_a658.8343 _bHUG |
||
| 100 | _aThompson, Harvey | ||
| 245 | 0 |
_aWho stole my customer ? : winning strategies for creating and sustaining customer Loyalty _cby Harvey Thompson |
|
| 260 |
_aNew York: _bPrentice Hall _c2003 |
||
| 300 |
_axiv, 210p., ind. _c24 cm x 16 cm |
||
| 365 |
_aINR _b1220 |
||
| 650 | _acustomer defection | ||
| 650 | _acustomer loyalty | ||
| 650 | _acustomer relations | ||
| 650 | _acustomer satisfaction | ||
| 650 | _aopportunity | ||
| 650 | _aproduct vs. service slices | ||
| 650 | _arisk | ||
| 650 | _aunderstanding loyalty | ||
| 650 | _awinning customer experience | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c636 _d636 |
||