000 00693nam a2200241Ia 4500
008 210429s9999||||xx |||||||||||||| ||und||
020 _a8185398992
041 _aeng
082 _a658.812
_bNAR
100 _aNarula, Avinash
245 0 _aCustomer math for success in business and careers
_cby Avinash Narula
260 _aNew Delhi:
_bMerx Equity Printgers
_c2002
300 _axiv, 202p., bib.
_c23 cm x 16 cm
365 _aINR
_b225
650 _acomplaints
650 _acustomer math
650 _aiceberg phenomenon
650 _anegative customer buzz
650 _asales force
650 _asatisfaction
942 _2Dewey Decimal Classification
_cBK
999 _c6389
_d6389