| 000 | 00582nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780141015224 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bMIT |
||
| 100 | _aMitchell, Jack | ||
| 245 | 0 |
_aHug your customers : love the results _cby Jack Mitchell |
|
| 260 |
_aNew York: _bPenguin Putnam Inc _c2003 |
||
| 300 |
_axvi, 283 p. _c20 cm x 13 cm |
||
| 365 |
_aINR _b450 |
||
| 650 | _aconsumer satisfaction | ||
| 650 | _acustomer relations | ||
| 650 | _ahugging | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c7259 _d7259 |
||