| 000 | 00941nam a2200289Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780470043554 | ||
| 041 | _aeng | ||
| 082 |
_a647.94068 _bTIS |
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| 100 | _aTisch, Jonathan M. | ||
| 245 | 0 |
_aChocolates on the pillow aren't enough : reinventing the customer experience _cby Jonathan M. Tisch, with Karl Weber |
|
| 260 |
_aNew Jersey: _bJohn Wiley and Sons Ltd. _c2007 |
||
| 300 |
_axii, 256p., endnote, ind. _c24 cm x 16 cm |
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| 365 |
_aINR _b1121.12 |
||
| 650 | _acustomer relations | ||
| 650 | _acustomer services | ||
| 650 | _acustomers | ||
| 650 | _aengineering the total customer experience | ||
| 650 | _ahospitable organisation | ||
| 650 | _ahospitality industry | ||
| 650 | _ahotels | ||
| 650 | _aopen door policy | ||
| 650 | _aproblem and the solution | ||
| 650 | _areimagining the sale | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c9357 _d9357 |
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