| 000 | 00965nam a2200277Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780470189085 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bPRI |
||
| 100 | _aPrice, Bill | ||
| 245 | 4 |
_aThe best service is no service : how to liberate your customers from customer service, keep them happy, and control costs _cby Bill Price and David Jaffe |
|
| 260 |
_aSan Francisco: _bJossey-Bass _c2008 |
||
| 300 |
_axvii, 312p., app., glos., bib., notes, ind. _c24 cm x 16 cm |
||
| 365 |
_aINR _b1263.34 |
||
| 650 | _achallenge customer demand for service | ||
| 650 | _aconsumer satisfaction | ||
| 650 | _acreate engaging self-service | ||
| 650 | _acustomer services | ||
| 650 | _adeliver great service experiences | ||
| 650 | _aeliminate dumb contacts | ||
| 650 | _amanagement | ||
| 650 | _aservice industries | ||
| 700 | _aJaffe, David | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c9382 _d9382 |
||