| 000 | 00673nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 210429s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780684845111 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bBER |
||
| 100 | _aBerry, Leonard L. | ||
| 245 | 0 |
_aDiscovering the soul of service : the nine drivers of sustainable business success _cby Leonard L. Berry |
|
| 260 |
_aNew York: _bThe Free Press _c1999 |
||
| 300 |
_axiv, 269p., note., ind. _c24 cm x 16 cm |
||
| 365 |
_aINR _b1974 |
||
| 650 | _abusiness and economics | ||
| 650 | _acase studies | ||
| 650 | _acustomer services | ||
| 650 | _amarketing | ||
| 942 |
_2Dewey Decimal Classification _cBK |
||
| 999 |
_c9835 _d9835 |
||