Strategic customer management : integrating relationship marketing and CRM

Payne, Adrian

Strategic customer management : integrating relationship marketing and CRM by Adrian Payne and Pennie Frow - New Delhi: Cambridge University Press 2013 - xvi, 529p., bib. 24 cm x 19 cm

9781107687325


customer relation
customer relationship management
management
relationship marketing
strategic customer management
strategic management

658.812 / PAY
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