Strategic customer management : integrating relationship marketing and CRM
Payne, Adrian
Strategic customer management : integrating relationship marketing and CRM by Adrian Payne and Pennie Frow - New Delhi: Cambridge University Press 2013 - xvi, 529p., bib. 24 cm x 19 cm
9781107687325
customer relation
customer relationship management
management
relationship marketing
strategic customer management
strategic management
658.812 / PAY
Strategic customer management : integrating relationship marketing and CRM by Adrian Payne and Pennie Frow - New Delhi: Cambridge University Press 2013 - xvi, 529p., bib. 24 cm x 19 cm
9781107687325
customer relation
customer relationship management
management
relationship marketing
strategic customer management
strategic management
658.812 / PAY