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Successful service operations management (with CD)

Successful service operations management (with CD) by Richard Metters, Kathryn King-Metters, Madeleine Pullman and Steve Walton - 2nd ed. - Delhi: Cengage Learning India Private Limted 2017 - xxii, 406p., ind. 25 cm x 20 cm

ISBN: 9788131517734

Subjects--Topical Terms:
formulation strategy
internet strategies
outsouring
servie quality
strategi positioning
supply and demand

Dewey Class. No.: 658.812 / MET

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