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Zero time : providing instant customer value every time, all the time !

Yeh, Raymond

Zero time : providing instant customer value every time, all the time ! by Raymond Yeh, Keri Pearlson and George Kozmetsky - New York: John Wiley and Sons, Inc. 2000 - xiv, 270p., notes, ind. 24 cm x 16 cm

ISBN: 0471382450

Subjects--Topical Terms:
Cisco systems
closing value gaps
consumer satisfaction
crossing chasm
customer relations
Dell
FedEx
general elctric
progressive insurance
quest

Dewey Class. No.: 658.812 / YEH

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