Customers for life : how to turn that one-time buyer into a lifetime customer

Sewell, Carl

Customers for life : how to turn that one-time buyer into a lifetime customer by Carl Sewell and Paul B. Brown - New York: Pocket Books 1998 - xxiv, 175p. 21 cm x 14 cm

067102101X


automobile dealers
automobile industry and trade
borrow
care for customers
consumer relations department
creating product
customer services
customer services
fire your inspectors
impression is important
leadership
provide good service
systems, not smiles
underpromise
United States
you are the message

658.8343 / SEW
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