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Customers for life : how to turn that one-time buyer into a lifetime customer by Carl Sewell and Paul B. Brown
Material type:
TextLanguage: English Publication details: New York: Pocket Books 1998Description: xxiv, 175p. 21 cm x 14 cmISBN: - 067102101X
- automobile dealers
- automobile industry and trade
- borrow
- care for customers
- consumer relations department
- creating product
- customer services
- customer services
- fire your inspectors
- impression is important
- leadership
- provide good service
- systems, not smiles
- underpromise
- United States
- you are the message
- 658.8343 SEW
| Item type | Current library | Call number | Materials specified | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Books | KEIC | 658.8343 SEW (Browse shelf(Opens below)) | Available | 12674 |
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