The ten demandments : rules to live by in the age of the demanding customer
Mooney, Kelly
The ten demandments : rules to live by in the age of the demanding customer by Kelly Mooney with Laura Bergheim - New Delhi: Sage Publications India Pvt. Ltd. 2003 - xviii, 266p., ind. 23 cm x 13 cm
0070583048
consumer satisfaction
customer loyalty
customer relations
customer services
658.812 / MOO
The ten demandments : rules to live by in the age of the demanding customer by Kelly Mooney with Laura Bergheim - New Delhi: Sage Publications India Pvt. Ltd. 2003 - xviii, 266p., ind. 23 cm x 13 cm
0070583048
consumer satisfaction
customer loyalty
customer relations
customer services
658.812 / MOO