Monitoring, measuring, and managing customer service

Goodman, Gary S.

Monitoring, measuring, and managing customer service by Gary S. Goodman - California: Jossey-Bass Inc., Publishers 2000 - xxi, 166p., ind. 24 cm x 21cm

0787951390


corporate commitment
customer services
customer services evaluation
customer services management
monitoring customer service
quality control
team leader
telephone effectiveness assessment measures

658.812 / GOO
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